Answers to the most frequently asked
questions associated with our fee based services.
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| Account Information: |
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| Q. |
Can
I setup a Payment Type for my account? |
| A. |
No, Constructionplace.com currently offers only
one payment type at this time called non-recurring. This means
that we do not automatically renew any orders for you.
Recurring payment type will be offered in the future. |
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| Invoices/Credit Cards: |
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| Q. |
How
will I pay for my constructionplace.com services? |
| A. |
Constructionplace.com currently only accepts credit card payments for services purchased.
Constructionplace.com uses a Non-Recurring payment
type. Non-Recurring means the
charge will only be applied to payment once until you process
another charge.
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| Q. |
How
will my services be paid? |
| A. |
All services are paid in advance including
our on-line advice services. |
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| Q. |
I
have reviewed my credit card statement and have questions regarding
charges? |
| A. |
If you are an existing customer and you are
uncertain of a charge to your credit card, please review that
charge and if you wish to dispute a credit card charge, please
fax a copy of your credit card statement to 1- 925-377-0187. |
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| Payments: |
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| Q. |
What
forms of payment are available? |
| A. |
At this time in the United States we accept
most major credit cards: VISA, Master Card, and American Express.
In countries outside the United States we only accept American
Express.
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| Q. |
What
if I place a new order and my credit card fails? |
| A. |
If your credit card fails you will receive
an e-mail notification. Usually credit card transactions fail
because information submitted does not match credit card on
file with your credit card company. Your order will not be
processed until payment is received. |
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| Q. |
What
if my credit card fails for my renewal order? |
| A. |
If your credit card fails, you will receive
an e-mail notification. Please see the Account Suspensions
and Discontinued Service section for further information. |
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| Account Suspensions and Discontinued
Service: |
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| Q. |
Will
I be notified that my account is suspended and my services discontinued? |
| A. |
No, we do not send out suspension notices
because you have the control to cancel your selected services
at any time. See Cancellations below.
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| Q. |
What
is the Account Suspension process? |
| A. |
Basically, if we have not received payment
for the service and/or product your account is suspended.
Furthermore,we reserve the right to suspend your use without
giving you any notice pursuant to any violations of our Terms
and Conditions.
Accounts suspended continuously for 30 days or more are subject
to permanent DELETION from our data base and servers.
VERY IMPORTANT: If we delete you from our servers all
information, records and files associated with your account
will be permanently removed and lost. It is your responsibility
to keep current backup copies of any project files or information
associated with your account.
(Note that all credit card charge backs
will result in immediate suspension without advance notice.)
All critical
communications from Constructionplace.com will be sent to
the e-mail address indicated in your current Member Registration
information. It is the responsibility of each member to
see that this e-mail address is current and accurate to assure
the timely receipt of all Constructionplace.com communications.
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| Cancellations: |
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| Q. |
How
do I cancel my registration and/or services? |
| A. |
Member Registration can be cancelled by Contacting
Us via e-mail saying "please remove my records
from your data base".
Because we only use a Non-Recurring system just stop
paying for any services.
IMPORTANT: WE DO NOT GIVE CREDIT FOR UNUSED REMAINING TIME.
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| Q. |
I
have cancelled my Membership. Why am I still receiving e-mails from Constructionplace.com? |
| A. |
Please Contact Us |
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| Refunds: |
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| Q. |
What about refunds? |
| A. |
If a refund is due you will receive it within
30 days of approval. If no refund is due you
will be notified by e-mail. For more information please see
Refund Policy below. |
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| Refund Policy: |
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If you are not completely satisfied with
our service(s), and you Contact Us within the first 10 days of your purchase that
you wish to cancel, you will be refunded fifty percent (50%)
of your purchase amount. No refunds will be granted for notifications
received after this date.
All approved refunds will be processed via Constructionplace.com, Inc. check and will be mailed to the address provided. |
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| Registration: |
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| Q. |
How
do I renew my registration? |
| A. |
Basic Registration is continuous. |
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| Q. |
How
do I unsubscribe to a service? |
| A. |
Simply stop paying. |
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| Notifications: |
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| Q. |
No
Transfer of Funds Between Accounts |
| A. |
Constructionplace.com does not transfer funds
from one service to another for any reason. |
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| Q. |
Keeping your Account
Information Updated |
| A. |
It is your responsibility to keep valid contact
information for your Member Registration. Constructionplace.com can only send information to the e-mail address in you Member Registration. You can update you account information any time by using the Account Management link on your personal Main Menu page. |
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