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Answers to the most frequently asked questions associated with our fee based services.

Frequently Asked Payment Questions

Account Information:
Can I setup a Payment Type for my account?


Invoices/Credit Cards:
How will I pay for my Constructionplace.com services?
How will my services be paid?
I have reviewed my credit card statement and have questions regarding charges.

Payments:
What forms of payment are available?
What if my credit card fails?
What if my credit card fails for a renewal order?
How can I upgrade or change the method of payment for my account?

Account Suspensions and Discontinued Service:
Will I be notified that my account is suspended and my services discontinued?
What is the Account Suspension process?

Cancellations:
How do I cancel my registration and/or services?
I have cancelled my Membership. Why am I still receiving e-mails from Constructionplace.com?

Refunds:
What about refunds?
What is your Refund Policy?

Registration:
How do I renew my registration?
How do I unsubscribe to a service?

Notifications:
No Transfer of Funds Between Accounts
Keeping your Account Information updated

 
Account Information:
   
Q. TopCan I setup a Payment Type for my account?
A. No, Constructionplace.com currently offers only one payment type at this time called non-recurring. This means that we do not automatically renew any orders for you.

Recurring payment type will be offered in the future.
   
   
Invoices/Credit Cards:
   
Q. TopHow will I pay for my constructionplace.com services?
A.

Constructionplace.com currently only accepts credit card payments for services purchased.

Constructionplace.com uses a Non-Recurring payment type. Non-Recurring means the charge will only be applied to payment once until you process another charge.

   
Q. TopHow will my services be paid?
A.

All services are paid in advance including our on-line advice services.

   
Q. TopI have reviewed my credit card statement and have questions regarding charges?
A.

If you are an existing customer and you are uncertain of a charge to your credit card, please review that charge and if you wish to dispute a credit card charge, please fax a copy of your credit card statement to 1- 925-377-0187.

   
Payments:
   
Q. TopWhat forms of payment are available?
A.

At this time in the United States we accept most major credit cards: VISA, Master Card, and American Express. In countries outside the United States we only accept American Express.

   
Q. TopWhat if I place a new order and my credit card fails?
A.

If your credit card fails you will receive an e-mail notification. Usually credit card transactions fail because information submitted does not match credit card on file with your credit card company. Your order will not be processed until payment is received.

   
Q. TopWhat if my credit card fails for my renewal order?
A.

If your credit card fails, you will receive an e-mail notification. Please see the Account Suspensions and Discontinued Service section for further information.

   
Account Suspensions and Discontinued Service:
   
Q. TopWill I be notified that my account is suspended and my services discontinued?
A.

No, we do not send out suspension notices because you have the control to cancel your selected services at any time. See Cancellations below.

   
Q. TopWhat is the Account Suspension process?
A.

Basically, if we have not received payment for the service and/or product your account is suspended. Furthermore,we reserve the right to suspend your use without giving you any notice pursuant to any violations of our Terms and Conditions.

Accounts suspended continuously for 30 days or more are subject to permanent DELETION from our data base and servers.

VERY IMPORTANT: If we delete you from our servers all information, records and files associated with your account will be permanently removed and lost. It is your responsibility to keep current backup copies of any project files or information associated with your account.

(Note that all credit card charge backs will result in immediate suspension without advance notice.)

All critical communications from Constructionplace.com will be sent to the e-mail address indicated in your current Member Registration information. It is the responsibility of each member to see that this e-mail address is current and accurate to assure the timely receipt of all Constructionplace.com communications.

   
Cancellations:
   
Q.

TopHow do I cancel my registration and/or services?

A.

Member Registration can be cancelled by Contacting Us via e-mail saying "please remove my records from your data base".

Because we only use a Non-Recurring system just stop paying for any services.

IMPORTANT: WE DO NOT GIVE CREDIT FOR UNUSED REMAINING TIME.

   
Q.

TopI have cancelled my Membership. Why am I still receiving e-mails from Constructionplace.com?

A.

Please Contact Us

   
Refunds:
   
Q. TopWhat about refunds?
A.

If a refund is due you will receive it within 30 days of approval. If no refund is due you will be notified by e-mail. For more information please see Refund Policy below.

   
Refund Policy:
   
  Top

If you are not completely satisfied with our service(s), and you Contact Us within the first 10 days of your purchase that you wish to cancel, you will be refunded fifty percent (50%) of your purchase amount. No refunds will be granted for notifications received after this date.

All approved refunds will be processed via Constructionplace.com, Inc. check and will be mailed to the address provided.

   
Registration:
   
Q.

TopHow do I renew my registration?

A.

Basic Registration is continuous.

   
Q. TopHow do I unsubscribe to a service?
A.

Simply stop paying.

   
Notifications:
   
Q.

TopNo Transfer of Funds Between Accounts

A.

Constructionplace.com does not transfer funds from one service to another for any reason.

   
Q. TopKeeping your Account Information Updated
A.

It is your responsibility to keep valid contact information for your Member Registration. Constructionplace.com can only send information to the e-mail address in you Member Registration. You can update you account information any time by using the Account Management link on your personal Main Menu page.